A Parent or Legal Guardian must be present with all minors, under 18 years of age, for their initial visit at our office. If a parent/ legal guardian is not available to accompany their child for future visits, prior written authorization is required for a non-parent caregiver or unaccompanied teenager.
We will attempt to contact you either by phone, text or email prior to your scheduled appointment. This is to confirm with you the day and time reserved for your child.
Please arrive at least 10 minutes prior to your appointment time. All required forms should be completed 24 hours prior to your appointment. If you arrive more than 15 minutes late to your appointment, you may be asked to reschedule. Contingent upon the day’s schedule you may be able to be worked in. If you agree to do so you must wait until an appointment time is available or another patient cancels. We thank you in advance for your understanding and cooperation.
Operative and Routine Treatment Appointment Policy
Valuable time has been reserved for your child’s restorative or hygiene dental appointment. A missed appointment results in lost time, which could be offered to another patient in need of treatment if the proper cancellation notice is given. We make every effort to stay on schedule so we respectfully ask patients to be prompt and keep their appointments.
Appointments for dental procedures such as fillings or extractions are offered in the morning only. Saturday appointments are reserved for routine and preventative care only.
Missed or Rescheduled Appointments
If you must cancel or reschedule your child’s appointment, please call our office at least 48 hours in advance. A 48 hour notice is required to cancel or change an appointment. A cancellation fee may be charged to your account if the appointment is missed, canceled or rescheduled without 48 hour notice.
Payment for professional services is due at the time dental treatment is provided:
Payment options include the following:
- Visa, MasterCard, Discover, Amex
- Care Credit
Please be aware that the parent bringing the child to our office is legally responsible for payment of all charges. We cannot send statements to other persons.
For separated or divorced parents: the parent who brings the child to the office is legally responsible for payment of fees charged for that child’s care. If another agrees to payment responsibility, that person must provide a notarized acknowledgment in writing of their desire to pay for care. It is the responsibility of the person bringing the child to the office to obtain a written agreement and to inform the other person of care being provided.
Our office is committed to delivering the best in world-class healthcare and in helping you maximize your insurance benefits. Because all insurance policies vary, we can only ESTIMATE your coverage in good faith and cannot guarantee coverage due to the complexities of insurance contracts. We encourage parents to be knowledgeable of their patient benefits so that together we can better understand your policy. With some carriers, our office may be in-network, with others out-of-network, and coverage may change at any time without notification.
We request that you notify our office of any address, phone or insurance changes as soon as they occur.
Our new patient and six-month recall appointments include the following services as prescribed by the doctor:
- Dental exam
- Prophylaxis (cleaning)
- Fluoride treatment (polish)
- X-rays (when doctors deem necessary)
Your dental plan may not cover preventive procedures that can save you money later, such as sealants, or fluoride treatment. This in no way means these treatments are unnecessary. Our dentists can help you decide what treatments are best for your child.